Terms & Conditions

These terms apply when you book MOT, servicing or repairs, authorise extra work, or pay online through this website. They form a contract between you and Masumin Motor Spares Ltd (trading as Masumin Motor Spares).

About us

Masumin Motor Spares Ltd is registered in England and Wales. Company number 07601453. VAT number 112 5988 11. Registered office and main trading address: 6 Bilton Road, Bletchley, Milton Keynes, MK1 1HW, United Kingdom. Telephone 01908 366899. Email service@masumin.co.uk.

Bookings and cancellation

Online bookings are accepted when we send confirmation by SMS or email. You may reschedule or cancel via your manage link, or by contacting us, up to 48 hours before the appointment. Cancellations inside that window, or failure to attend, may mean a deposit is retained. MOT slots are subject to DVSA bay availability.

Work, estimates and extras

Estimates are valid for 28 days. Approving items on a vehicle health check authorises that work up to the amounts shown. Extra work needs a further approval unless it is required for safety or to complete authorised repairs. Diagnostic time is chargeable even if no repair follows. We cannot guarantee a first-time diagnosis on every fault.

Payments

You can pay in store or through our secure checkout. Card payments are processed by Dojo. We do not store your full card number on this website. A paid status on your receipt or payment link settles the stated job or booking reference. Vehicles may be retained until the account is paid.

Refunds

Our Refund Policy explains deposits, completed services, unused parts, and how we return money to the same card or payment method.

Collection and storage

Please collect the vehicle promptly when we tell you it is ready. Storage may be charged if a vehicle is left more than 48 hours after completion. Please remove valuables before drop off.

Liability

Work is carried out with reasonable care and skill. Parts and labour warranties follow the supplier and our workshop policy. Nothing in these terms limits your rights under UK consumer law, or liability for death or personal injury caused by our negligence.

Complaints

Contact us on 01908 366899 or service@masumin.co.uk and we will look into it. You may also contact Citizens Advice or the Motor Ombudsman where applicable.

Retail parts sales and additional trading terms are also published at masumin.co.uk/terms-conditions.