Refund Policy

This refund policy applies to bookings, workshop services, and card payments taken by Masumin Motor Spares Ltd through this website or in store.

Bookings and deposits

Cancel or reschedule at least 48 hours before your appointment and any deposit is refunded in full. Later cancellations, no-shows, or bookings where we have already ordered non-stock parts may mean the deposit is kept to cover our costs.

Services

Once a service, MOT, or repair has been carried out, that work is not refundable except where it is faulty or not as described. Diagnostic time is chargeable even if you decide not to go ahead with a repair. If we have started work and you cancel, you pay for time and parts already used.

Parts and special orders

Unused, unopened parts in a resaleable condition may be refunded or exchanged at our discretion. Special-order or made-to-spec parts are non-refundable unless they are faulty. Faulty parts fitted by us are handled under the supplier warranty — we will replace or refund the part if the manufacturer confirms a defect.

How refunds are paid

Card payments are refunded to the same card or Dojo payment method, usually within 14 days of us agreeing the refund (bank posting can take a few extra days). Cash payments are refunded in store. We do not charge a fee to process a refund.

How to request a refund

Email service@masumin.co.uk or call 01908 366899 with your booking or job reference. This policy does not affect your rights under the Consumer Rights Act 2015.